Company Name: BETRAYAL CLOTHING
Registered Address: Obermatt 7, 5102 Rupperswil, Switzerland
Business Owner / Responsible Person: Michele Biondi

Email: info@btryl.ch
Phone: +41764025770

We process your personal data exclusively in accordance with Swiss data protection law (DSG) and, if applicable, the EU GDPR.

Collected data (such as names, addresses, emails, and payment information) is used only for order processing and customer communication and will not be sold to third parties. You may request access or deletion of personal data anytime by contacting us via email.

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Orders are shipped from Switzerland.
Delivery times depend on destination and availability:

• Switzerland: 2–5 business days

• Europe: 4–10 business days

• Worldwide: 7–20 business days

Customers are responsible for providing correct delivery addresses.

You have the right to return products within 14 days of receiving them, without giving a reason.

Return Conditions:

• Item must be unused and unwashed

• Item must be in original condition and packaging

• Tags must remain attached

Returns that do not meet these conditions may be refused.

Non-returnable items:

• Underwear & swimwear for hygiene reasons

• Digital items

• Custom or personalized clothing

Refund Process:
Once we receive and inspect the returned item, we will refund the product price using the original payment method within 14 days.
Shipping fees are non-refundable unless the product arrived damaged or incorrect.

Return Shipping:
Customers are responsible for return shipping costs, except in case of errors caused by Btrylclothing.

Return Address:
Obermatt 7 Rupperswil 5102

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If products are defective or damaged, contact us within 7 days with photos. We will provide:

• replacement, or

• refund, or

• store credit

depending on the situation.